Computers & Printers

Computer Repair, Tune-up, & Help

  • Diagnose/troubleshoot a single issue

Depending on the request, we may be able to offer instant support through online assistance. An agent will establish a secure connection to your computer and troubleshoot the issue with you.

NOTE: We currently only serve the northern Indianapolis area. Requesting additional services on-site, not in the original request, results in extra charges.

Software (Un)Install

  • Install software while ensuring system compatibility
  • Uninstall unwanted software
  • Complete necessary software updates
  • Set up optimized shortcuts

NOTE: We currently only serve the northern Indianapolis area. Requesting additional services on-site, not in the original request, results in extra charges.

Data Backup, Restore, & Transfer

  • Backup data to the cloud
  • Backup data to external hard drive
  • Backup data to CD/DVD (up to 5 GB)
  • Recover data from corrupted/damaged files

Email or Online Account Setup

  • Configure account settings and/or features
  • Display webmail functionality
  • Setup or troubleshoot one active email account

Depending on the request, we may be able to offer instant support through online assistance. An agent will establish a secure connection to your computer and troubleshoot the issue with you.

OS (Re)Install

  • Ensure all necessary drivers have been installed
  • Verify system is up to date
  • Verify system functionality
  • Install or Re-Install on operating system on one computer
    (OS discs are required and will not be supplied)

NOTE: Prim6 does not provide operating system software. We only use the software provided by you.

Computer Hard Drive Reset

  • Backup data
  • Transfer data
  • Wipe computer clean of existing data

NOTE: Please have an adequate external hard drive available for data back-ups. Transferring or Backing up data are additional costs.

Virus Removal & Cleanup

  • Perform a full system sweep for all viruses and malware variations
  • Remove any viruses or malware
  • Repair related OS issues
  • Install supplied antivirus and antispyware software
  • Troubleshoot one computer

Depending on the request, we may be able to offer instant support through online assistance. An agent will establish a secure connection to your computer and troubleshoot the issue with you.

NOTE: This does not include data recovery/transfer services. Types of malware covered include: Ransomware, Fireless, Spyware, Adware, Trojans, Rootkits, Worms, Bots, Keyloggers, Wiper, and Bots.

Printer Setup, Troubleshooting, & Repair

  • Connect to wi-fi network if applicable
  • Configure and test printer functionality
  • Ensure proper printer functionality
  • Set up local printer
  • Troubleshoot printer issues
  • Perform necessary printer repairs
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